Long-Term Care Ombudsman

While our first choice is often to remain in our own home, that is not always possible. Sometimes the only place to receive the necessary support is in a long-term care facility.

To ensure your rights are protected and your quality of life remains high, an Ombudsman is available to advocate for you. A Long-Term Care ombudsman is a specially trained advocate who seeks to resolve complaints on behalf of residents in long-term care facilities, including assisted living, skilled nursing facilities and those living at home receiving community based services. Ombudsmen are given the authority to receive, investigate and assist in resolving complaints on behalf of residents through federal and state law. They also provide education to residents, family, facility staff and the community about the rights of residents in long-term care.

The Long- Term Care Ombudsman Program offers a free and confidential way for residents to voice their concerns and have their complaints addressed. They make routine visits to facilities to talk with residents about their rights and concerns, monitor the condition in facilities and identify problem areas and advocate for change.